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    Welcome to our latest edition of Insurance to
    Value: News You Can Use. In this edition, we've
    included consumer-friendly articles that you can
    use with your customers to help them understand
    the importance of insuring their home to its proper
    replacement value. Include these articles in
    newsletters, emails or as part of proposal packets.
    As an independent agent, this is a great way to
    reinforce the value that you offer your customers
    as their trusted advisor.

    If you have specific ideas or topics you'd like to
    see featured in future editions of our lTV
    newsletters, please email ITV@travelers.com.

    Industry News
    Nearly half of U.S. Homeowners Don't Know
    Insurance Covers Rebuilding Costs, Not Sales
    Price of Their Home, Says Insurance
    Information Institute Study

    In the I.I.I.'s 2011 Insurance Pulse Survey,
    conducted by the Opinion Research Corporation,
    nearly half (48 percent) of survey respondents
    came to that mistaken conclusion. Read more.

    Consumer Education
    Use these industry articles to help educate your
    customers on the importance of keeping their home
    insured to its proper replacement value.

    Home prices are down but insurance prices are
    up!
    Share this article from Live Insurance News.

    FAQ
    When should we use wings in the estimator?
    Use wings when different sections of the home
    have either:
    . Different years built or;
    . Different number of stories and the roof line is not continuous

    Additional guidance:
    If the home has an addition, the original part of
    the home would be considered the main section
    and the addition as a wing. (For Example: Home
    built in 1955 with a 1985 addition: Put the 1955
    section of the home in as the main and the 1985
    addition as the wing).

    If the number of stories is not consistent
    throughout the home, section the home based on
    number of stories. (For Example: Home built in
    1993 that is part two story and part one story: If
    the main living area is in the two story section,
    make this the main section and put the one story
    section in as the wing.

    How do I input cathedral ceilings?
    When entering a home with cathedral ceilings.
    users should first consider the style of home and
    number of stories. Then they should account for
    the percentage of the home with cathedral
    ceilings.

    If the cathedral ceiling is located in a section of
    the home that appears to have a different
    number of stories, should we treat it as a
    "wing"?

    Not necessarily. Just because an area of the home has a different number of stories and a cathedral ceiling, doesn't mean that that area with the cathedral ceiling is a wing. For example, the family room in a home can have a cathedral ceiling, but the family room doesn't have to be considered a wing. A wing can also have cathedral ceilings, but the presence of a cathedral ceiling is not the determining factor as to whether a wing exists. When guiding users on this question, emphasize the definition of "wing" to help with the appropriate way to enter the home in RCT.

    Who should I contact if I have a question
    regarding an inspection or replacement cost
    result?

    Your assigned underwriter is your main contact
    person for inspection or replacement cost
    questions.

    How is Travelers responding to states that
    adopted mandatory sprinkler laws?

    Ordinance or law coverage is not always enough to cover sprinkler-related costs since other building codes changes may also be required. Accordingly, the RCT automatically defaults to 100% sprinkler for states that recently adopted mandatory sprinkler laws. Impacted states are California and Maryland.

    South Carolina and Pennsylvania recently overturned their mandatory sprinkler requirement. MSB has removed the 100% sprinkler system default for South Carolina. Information for Pennsylvania's system update should be available soon. Please refer to this document for instructions on how to remove sprinkler defaults from individual estimates in Travelers RCT Express standalone tool.

    Do you have a question about replacement cost
    estimators, inspections, Travelers coverage or
    anything else related to insurance to value? If so,
    we want to know. Email ITV@travelers.com. You'll
    get a quick response, and if we feature your
    submission in our newsletter, we'll send you a gift!

    Coming Soon
    Look for our next Insurance to Value Agent
    Newsletter in the coming months. We'll include
    information you can use, as well as updates on
    local training, informational meetings, and new tools
    and services from Travelers.



    Companies we are Proud to Represent


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    One Chasewood Building, Houston, TX 77070
    Phone:  (713) 939-9899     Toll Free:  (800) 489-2501     Fax:  (713) 939-7535